Pre-Release Terms and Information
Thank you for your interest in the Plateau Series.
This is a limited pre-release offer. The pre-release window may close at any time.
Please read the terms below.
By placing a pre-order you confirm that you understand and accept these terms.
What a pre-order means
You are reserving knives that are not yet in stock.
Production and quality control will be completed before we ship your order.
Delivery timeline
Target delivery: during 2026.
We will publish milestone updates at each stage.
If timing changes, we will announce the new estimate and the reason.
Payment and pricing
Current pricing applies during the pre-release window.
Payment is taken at checkout unless otherwise stated at the time of purchase.
Prices include VAT where applicable. Shipping is shown at checkout.
Changes and substitutions
Minor cosmetic or material adjustments may occur if required to meet safety, durability, or quality targets.
Any change that affects function or core specifications will be communicated before shipment.
Cancellations and refunds
You may cancel for a full refund any time before your order enters final packing and shipping state.
After final packing has begun, cancellations are no longer possible, but standard return rights apply after delivery according to our return policy.
Shipping and customs
We ship with tracking to the address provided at checkout.
For deliveries outside your home market, local taxes or customs fees may apply and are the buyer’s responsibility.
Address changes
You can update your shipping address until you receive the packing confirmation.
Contact support with your order number.
Warranty and returns
All knives include a standard warranty against manufacturing defects.
Normal wear, improper use, or damage from misuse is not covered. Standard terms applied.
Returns are accepted according to our posted return policy.
Safety and care
Hand wash and dry immediately. Do not place knives in a dishwasher.
Store safely in a block, guard, or on a secure magnetic rack.
Use appropriate cutting boards. Avoid bones, frozen foods, or hard surfaces.
Communication
We will share updates by email and on our site. Please whitelist our address @assioengvall.se, so you do not miss important messages.
If you have questions, contact customer service with your order number for the fastest reply.
Data privacy
We use your information only to process and deliver your order and to provide updates related to this pre-release.
Agreement
By placing a pre-order you confirm that you have read and accepted these terms, including that delivery is planned for 2026 and may be adjusted if needed. You also confirm that you are of legal age to purchase and that you understand knife safety and local regulations.
