Refund and Order
Refund and Returns Policy:
Our refund and returns policy lasts for 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a full refund or exchange.
Accepted Payment Methods:
We accept payments through Klarna and PayPal. Both services allow transactions using Visa or Mastercard.
Eligibility for Return:
To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned, including perishable goods, intimate or sanitary goods, hazardous materials, flammable liquids, or gases. Additional non-returnable items include gift cards and certain health and personal care items.
Additional non-returnable items:
Gift cards Some health and personal care items
Proof of Purchase:
To complete your return, we require a receipt or proof of purchase. Please contact our customer support before sending your purchase.
Please do not send your purchase until you had contact with our customer support.
There are certain situations where only partial refunds are granted: Obvious signs of use Package that has been opened. Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund within 14 days after approval, please check your bank account, contact your credit card company, and then your bank.
If issues persist, contact us
at order@assioengvall.se
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Kickstarter sales
All sales made on Kickstarter will be handled through the Kickstarter platform.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at order@assioengvall.se and we will contact you and you will receive further instructions.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you, this certificate will only be valid in our webshop.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, contact order@assioengvall.se for further instructions.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance.
We don’t guarantee that we will receive your returned item.
Need help?
Contact us at order@assioengvall.se for questions related to refunds and returns.